Davoud Haghighy

Military Service:

• Rank: Airman

  Branch/Position: Navy

  Period: February 2007 - January 2012

  Occupation: Aviation Boatswain's Mate - Handling

  Security Clearance: Secret Clearance

  Duties Description:
  United States Navy USS Harry S. Truman CVN-75 * Provided the Navy, the ship and its crews protection in port during a port visit in a foreign country or on base in Norfolk, VA. * Performed antiterrorism, force protection, physical security, and law enforcement duties on land. * Conducted law enforcement operations. Provide protective service to high-ranking dignitaries and government officials. * Executed physical security inspection. Operated brigs and handled prisoners. * Responsible for maintaining physical integrity of the ship and conduct preliminary investigations into UCMJ (Uniform Code of Military Justice) violations. * Extensive training in handling firearms, equipment safely, defensive training and handling prisoners. * Provided personnel control measures for the command functions and special interest evolutions. * Reported safety, health and physical discrepancies. * Diverse watch stander, executed numerous hours of highly visible force protection watches and response teams.

Work history:

• Job Title: Operations Supervisor

  Company: Verizon Communications - 395 Flatbush Ave.

  Period: June 2014 - August 2016

  Role Description:
  Ext. Brooklyn 11201 * National Dispatch Center team leader operated 24x7 365 days a week. Provided provisioning, installation, maintenance, troubleshooting and managed dispatch support to the retail, wholesale, enterprise business, and residential customer base. * Oversaw loading of daily work, provided work load quality control, built close relationships and coordinated with supplier work groups to meet customer commitments and operational metrics. * Supervised two cross functional Operation Centers (CMB - Consumer and Mass Business & NDC) which provided different scopes of work and responsibilities. * Lead the wireline division of the telecom giant to provide support and focused on the residential customer side of the business. * Trained and monitored technicians to perform proper troubleshooting and encouraged technicians to be fully engaged with customers at this very high paced and customer focused environment. * Supervised daily activities of a total of 33 direct report technicians and assumed majority of the administrative work throughout the center. * Provided developmental training, conduct daily job observations to determine adherence to safety/quality process requirements. * In-charge of scheduling of the technicians. Determined daily assignments, and approved all requests of every associate (Vacation, Personal Day etc.), and Overtime. * Responsible to identify underperforming areas and initiate process improvements in coordination with their peers both in the center and the field. Collaborated with internal/external customers to address various service issues. * Managed a cross-functional team of over 60 technicians in Brooklyn. Watched over and ensured the workload of field technicians and central office technicians for all 5 boroughs were cared for. * Appointed as the evening/out of hours Supervisor. During these hours, the NDC becomes the 'eye' and responsible to be the first responder for every escalation received. Reallocated the workload for the field and roving central office technicians to effectively address customer satisfaction.

• Job Title: Operations Supervisor

  Company: Ryder

  Period: April 2022 - February 2023

• Job Title: Vendor Relations Manager

  Company: SOS Maintenance Inc.

  Period: June 2022 - November 2022

Education:

• St. John's University

  Bachelor's Degree – Criminal Justice

  Period: May 2014 - August 2015

• Queensborough Community College QCC

  Associate's Degree – Criminal Justice

  Period: January 2012 - May 2014