Ralph Hall

Military Service:

• Rank: Sergeant

  Branch/Position: Army

  Period: November 2002 - November 2009

  Occupation: Signal Support Systems Specialist

  Duties Description:
  Responsible for working with battlefield signal support systems and terminal devices. This equipment needs to consistently work in order for the Army to direct the movement of its troops; Maintain radio and data distribution systems; Perform signal support functions and technical assistance for computer systems; Provide technical assistance and training for local area networks; Maintenance for equipment, terminal devices, assigned vehicles and power generators.

• Rank: Petty Officer 3rd Class

  Branch/Position: Navy

  Period: November 2002 - November 2006

  Occupation: QM - Quartermaster

  Duties Description:
  Stand watch as assistants to officers of the deck and to the navigator; serve as steersmen and perform ship control, navigation, and bridge watch duties; procure, correct, use, and stow navigational and oceanographic publications and charts; maintain navigational instruments and keep correct navigational time; render honors and ceremonies in accordance with national observance and foreign customs; and serve as petty officers in charge of tugs, self propelled barges, and other yard and district craft.

Work history:

• Job Title: Production Support Analyst II

  Company: Black Knight Financial Services

  Period: October 2013 - October 2016

  Role Description:
  * Served as part of the Technology, Data, and Analytics Department within the Enterprise Command Center for the Mortgage Servicing Platform for clients that consisted of some Global and Domestic Systemically Important Banks (G-SIBs and D-SIBs) and credit unions * Utilized CA Spectrum for monitoring enterprise Database, Server, Web, and NOC environments (Linux, Windows 2008 R2, vSphere, vCenter, IIS, Exchange, Active Directory GP/OU, MS SQL Server, etc.) * Utilized Thycotic Secret Server for login and password management * Monitored stored procedures, queries, and processes within Oracle Developer environment using SecureCRT * Sharepoint was used for document retention and retrieval. * Outlook, Lync and Cisco bridge calls were used in the escalation of next level support * Leveraged Reveille Software to perform client-facing URL and web performance monitoring, analysis, and optimization * Collaborated with various IT groups (e.g. Unix team, Enterprise Directory Team, VM/Citrix group, etc.) in order to provide escalated support * Responsible for completion of ASG-Zena for task scheduling and job creation within a Mainframe/Data Warehouse environment * Supported Incident resolution and Change Management initiatives and Service Catalog requests using CA Service Desk Manager

• Job Title: Client Support Specialist

  Company: Sungard Financial Systems

  Period: November 2012 - August 2013

  Role Description:
  * Responsible for troubleshooting GetPaid, an A/R application for some Fortune 500 companies * Deployed and utilized existing Powershell automation scripts in order to facilitate system and application optimization/automation * Responsible for Jboss and Apache Directory, Editing Log, XML, and Batch File monitoring and analysis * Reported incidents in BMC Remedy, tracking development in Jira, and content in Confluence * Managed customer data in Salesforce and responded to inquiries from Outlook and Lync * Conducted WebEx meetings with various clients and functional teams to facilitate professional support and services * Utilized VPN and Remote Desktop to initiate the resolution process * Interfaced with Development/Middleware Teams to debug and resolve issues within Java, Jboss, MS SQL Server, WebSphere, J2EE, and XML environments

• Job Title: IT Outsourcing Service Delivery Rep IV

  Company: Services

  Period: July 2012 - September 2012

  Role Description:
  HP Enterprise * Supported NMCI as part of a continuing Navy contract * Responsible for providing Service Delivery and End User support to 1,500+ onsite and remote End Users * Responsible for providing Active Directory Group Policy/Organizational Unit and Outlook support * Setup, troubleshot, maintained, and supported Cisco phone systems and various network printers * Worked hands on with Desktop imaging, build-outs, and packaging *

• Job Title: Technical Support Specialist

  Company: Automotive Broadcasting Network.

  Period: April 2012 - July 2012

  Role Description:
  * Supported a nation-wide advertising network for auto dealerships with broadcasting from CBS and Infocaster (media server provided by Harris Inc.) * Performed network, hardware, audio/visual, and desktop administration, troubleshooting, installation, maintenance, and support * Provided remote client support for 1,000+ nationwide end users * Utilized SugarCRM and MS Outlook for problem resolution and follow-up

• Job Title: Communications Electronics Technician, Maintenance Department

  Company: AECOM/AGS-AC FIRST

  Period: November 2010 - January 2011

  Role Description:
  Bagram Airfield Communications Electronics Technician, Maintenance Department

• Job Title: Senior Technology Specialist

  Company: Travis Manion Foundation

  Period: August 2022 - July 2023

  Role Description:

   • Technical Administrator for Google Workspace, Salesforce,
  GeoPointe, Airtable, Slack, Tableau, Dropbox, and Zoom.  

  • Identity and Access Management analyst for internal and
  external users, providing documentation on access policies regarding cloud,
  file sharing, and MFA/2FA login for SaaS. 

  1. Managed and updated the
  LMS intranet site using Salesforce Experience Builder and Lightning Web
  Components. 

  2. Salesforce accounts and
  contacts managed for internal employees, external volunteers, donors, and other
  organization supporters. 

  3. Projects tracked in
  Smartsheet include integrating live Tableau dashboards and maps and Geopointe
  for regional analytics.  

• Job Title: Senior Analyst

  Company: LPL Financial

  Period: August 2021 - December 2021

  Role Description:

   Utilized Proofpoint for email message investigation and
  compliance. 

  • Operated under FINRA/SEC regulations and the Information
  Transparency and Personal Data Control Act 

  • Documented email in Smartsheet leveraged as evidence for
  internal audits and financial communication policy 

  • Partnered closely with the Compliance, Legal, Risk team,
  and individual Advisors. 

  Reported to assistant VP weekly status updates on document
  changes and any advisor violations.  

• Job Title: Project Manager

  Company: Pax Technology

  Period: June 2021 - July 2021

  Role Description:

   Recorded customer implementation progress for point-of-sale
  systems and payment terminals  

  • Adhering to PCI DSS regulations as part of the client's
  requirements and transaction process  

  • SharePoint document sharing, MS Teams, and Office 365  

  Following customer implementation progress for
  point-of-sale systems and payment terminals. 

  • Partnering with developers in Jira and the project team
  in Confluence. 

  Coordinating with the warehouse team for client
  requisitions of hardware  

• Job Title: Project Manager

  Company: Bank of America

  Period: March 2021

  Role Description:

   1. Performed data quality
  analysis for financial report inventory consolidation and automation. 

  • Used Pivot Tables in Excel to track status reports from
  multiple departments for 

  standardization project  

• Job Title: IT Business Analyst

  Company: Bank of America

  Period: September 2020 - December 2020

  Role Description:

   • Investigated logs events of Cisco AnyConnect,
  Citrix/RemotePC, and VMware Horizon for the end user and network performance
  metrics. 

  1. Developed reports using
  Splunk and executive dashboards designed in Tableau to analyze client-facing
  application connectivity and usage. 

  2. Delivered performance
  findings to the VP for upstream reporting across departments.  

• Job Title: Associate Technical Service Engineer

  Company: Florida Blue

  Period: July 2017

  Role Description:

   • Implemented software deployments and installations in
  SCCM from a repository of over 500 applications with a maximum of 14000 devices
  and 5000 users using Flexera. 

  • Maintained a secure network IAW HIPAA regulations McAfee ePolicy
  Orchestrator and Cisco Identity Services Engine. 

  • Managed installations, upgrades, testing, configuration,
  and maintenance for assigned systems and equipment. 

  • Provided guidance to GIS personnel on ESRi and ArcGIS deployments,
  upgrades, and configuration 

  • Used VPN, VMware, GoToMyPC, and Citrix for remote user
  assistance 

  • End-user support of SQL Server Management Studio, Oracle
  Developer, PostgreSQL, and MySQL 

  • Monitored incident tickets with BMC Remedy 

  • Assisted with License management from Flexnet Manager
  Suite 

  • Software support for SCCM installs and deployment
  configuration of various applications  

Education:

• Colorado State University Global

  Bachelor's Degree – Interdisciplinary Professional Studies

  Period: April 2018 - October 2020